Privacy Policy

Effective Date: 13 Oct 2024

Shree Datta Bhel (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit and use our website franchise.shreedattafoods.com (the “Website”). It also explains your privacy rights and how the law protects you.

By accessing or using this website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using the website.

1. Information We Collect

We collect and process the following categories of personal data:

1.1 Information You Provide

When you register for an account, place an order, or contact us through the website, we may collect:

  • Name of the franchise/business
  • Contact information (name, email, phone number, etc.)
  • Payment details (for order processing)
  • Business information (franchise license, legal entity, etc.)
  • Any other information you provide voluntarily via forms or correspondence

1.2 Automatically Collected Information

When you interact with our website, certain information is automatically collected:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Browsing behavior (pages viewed, links clicked, time spent on site, etc.)
  • Cookies and similar tracking technologies (see Section 6 for details)

1.3 Third-Party Information

In some cases, we may collect information from third-party sources, such as:

  • Payment gateways for transaction verification
  • Marketing or lead-generation platforms

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

  • Process your orders and manage payments
  • Facilitate communication with your franchise
  • Deliver products or services requested by you

2.2 Account Management

  • Register and manage your account on our platform
  • Provide customer support
  • Enable access to order history and other features

2.3 Marketing and Promotions

  • Send marketing communications (only with your consent)
  • Inform you about product launches, offers, and promotions relevant to your business

2.4 Website Improvements

  • Improve user experience by personalizing content
  • Monitor and analyze usage patterns to optimize the website
  • Develop new services and features

2.5 Legal and Compliance

  • Comply with legal obligations (e.g., tax laws, fraud prevention)
  • Enforce our terms and conditions
  • Address disputes and claims

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party vendors and service providers that assist us in:

  • Order fulfillment and shipping
  • Payment processing
  • IT infrastructure and support
  • Data analytics
  • Marketing and customer communication

These third parties are only permitted to process your data for the specific services we have contracted them to provide.

3.2 Legal Requirements

We may disclose your personal information if required by law or in response to valid legal requests, including to:

  • Comply with legal obligations
  • Respond to requests from government authorities
  • Protect our rights, privacy, safety, or property

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of the business transaction. We will notify you if this occurs and provide you with options regarding your data.

4. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and to prevent unauthorized access, loss, or disclosure. This includes:

  • Encryption of sensitive data during transmission (e.g., payment details)
  • Secure servers and firewalls to safeguard data storage
  • Regular monitoring and security updates

However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

5.1 Right to Access

You have the right to request access to your personal data and to receive a copy of the information we hold about you.

5.2 Right to Rectification

If any of the information we hold about you is inaccurate or incomplete, you have the right to request corrections.

5.3 Right to Erasure

You may request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes it was collected.

5.4 Right to Object

You can object to the processing of your personal data for direct marketing purposes or other legitimate interests.

5.5 Right to Data Portability

You have the right to request that your personal data be transferred to another service provider in a structured, commonly used, and machine-readable format.

5.6 Right to Withdraw Consent

If you have given us consent to process your data, you may withdraw this consent at any time.

To exercise any of these rights, please contact us at shreedattabhelich@gmail.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect and store information when you visit our website. Cookies are small files that are placed on your device to improve user experience and gather analytics.

6.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly, such as for logging in and managing orders.
  • Performance Cookies: Collect data on how visitors interact with the website, allowing us to improve functionality and user experience.
  • Marketing Cookies: Track browsing behavior to show relevant ads based on your interests.

6.2 Managing Cookies

You can manage cookie preferences through your browser settings, including blocking or deleting cookies. However, please note that disabling cookies may affect your ability to use certain features on the website.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your data is no longer needed, it will be securely deleted or anonymized.

8. International Transfers

If you are located outside of India, please note that your data may be transferred to and processed in India, where our servers are located. By providing your personal data, you consent to such transfers. We will take appropriate measures to ensure that your data is handled securely and in accordance with applicable privacy laws.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: shreedattabhelich@gmail.com
  • Phone: +91 7875397711